Frequently Asked questions

Find out why The Escape Company is the ideal team building experience! Communication, time management and the ability to work together are paramount if you want to successfully complete the challenge at hand. From family outings and birthdays to corporate team building and holiday parties, we provide an exciting and fun experience for all.

  • What happens if I arrive late?
  • Our games are scheduled just like movies, so the show must go on! Since traffic can be a nightmare we advise planning on arriving 15 minutes before your showtime.If you feel you may be late to your showing please give us a call as soon as possible. Depending on the situation we may be able to arrange a later start time. Keep in mind, your game begins and the door closes at your scheduled start time.
  • How long are your games?
  • You and your team have 60 minutes to complete the room’s objective.We do recommend arriving 15 minutes early to get checked in, fill out our standard liability waivers and purchase any drinks before entering the room.
  • What is the difficulty level of your games?
  • All of our rooms have been designed for first time players to expert players however we do have a ranking in place to help you narrow down what difficulty level would be perfect level for you! Suburban Serial killer and Greyside Manor are both hard, but not impossible!
  • What is your Cancellation Policy?
  • In order to receive a full refund, you must call and cancel within 48 hours of your arrival time. If you need to switch your arrival time/date, please give us at least 24 hours notice.
  • Are any of your rooms scary?
  • While none of our rooms are billed as “horror” we do like to keep the atmosphere to some of our rooms suspenseful. greyside manor does have some surprise elements and a few "scares" but is still suitable for most ages.
  • What is the recommended age?
  • The recommended age for any of our rooms is 10 and up. That’s not to say we don’t allow younger, but do keep in mind that some of our puzzles may be too difficult for anyone under 10 to solve alone. Anyone over the age of 16 can enter the room without an adult but under 18 must have an adult sign our liability waiver.
  • Are you really going to lock us in?
  • No you will be able to leave and reenter at any time, just be aware that the timer will still be running when you rejoin your group.
  • How many clues do I get?
  • We abide by the standard clue policy of 3 free clues during your 60 minute escape game. Here at The Escape Co. we do offer a fourth free clue by liking us on our social media pages! This can come in handy in some of our more difficult rooms. If your group isn’t competitive and just wants to have fun let your game host know and they will be more than happy to provide additional clues, but more than 4 will prevent you from joining our leaderboards!
  • Will I be paired up with strangers?
  • Unless you book a private room, there is a possibility you will be paired with another small group per the room capacity. Our game host will be sure to introduce you all and our escape games are great way to make new friends! If you are interested in booking a private room be sure to give us a call and ask about our group rates.
  • What time do I need to arrive?
  • We do recommend arriving 15 minutes early prior to your start time to, fill out our standard liability waivers and purchase any drinks before entering the room. This is also a great time to meet any other players! Just remember games do start on time so leave yourself time to not be rushed.
  • Can I use my phone in the room?
  • You are welcome to have your phone in the room, but if you need to use it for any reason please step outside (remember that door will not be locked) as not to disrupt the game for others.
  • Can I take pictures in the room?
  • No. We do not allow any pictures, videos, snapchats, Instragram stories, live broadcasting or recording of any kind in our rooms. This is to preserve the mystery and game play for any future guests. Of course after your game we will take a photo of your group which will be posted on our Facebook page.
  • Are your rooms wheelchair accessible?
  • Here at The Escape Co. we actively strive to be inclusive to everyone. our current rooms Suburban serial killer, and greyside manor are not at this time wheelchair accessible, but the other 3 games we currently have in development will absolutely be wheelchair accessible. as always give us a call if you or someone in your party needs assistance, we can go over options that may be accommodating to your experience.
  • Can I hang out in The Hideaway Lounge without playing a game?
  • Absolutely! In fact we encourage it, whether you are waiting for your group to finish or just passing through you are more than welcome to hang up front with us! We have board games, refreshments available and even eager staff members who will talk your ears off.